Question 1

How do I install KeyShift AI?

Accepted Answer

Download the installer for your platform (Windows or macOS) from our download page. Run the installer and follow the on-screen instructions. Once installed, sign in with your account to start using KeyShift AI.

Question 2

How do I connect my desktop app to my account?

Accepted Answer

After installing, click "Sign In" in the app. This will open your browser where you can log in. The app will automatically connect to your account. You can also go to the Connect Desktop page from your dashboard.

Question 3

What are credits and how do they work?

Accepted Answer

Credits are used each time you perform an AI action (fix, translate, summarize, etc.). Free accounts get 25 credits per day, refreshed daily. Pro accounts receive 1,000 credits per month.

Question 4

How does the keyshift typed trigger work?

Accepted Answer

Write your text, then type keyshift followed by an instruction (e.g. keyshift fix this email). By default, press space twice to confirm. You can enable Auto-run on pause on the Home tab in the app to run after you stop typing instead. See the full guide at keyshift.ai/guide/keyshift-trigger.

Question 5

What keyboard shortcuts are available?

Accepted Answer

Select text in any app and press your configured shortcut (e.g. Ctrl+Shift+G for fix/grammar). Open the desktop app or dashboard to customize shortcuts and assign custom modes. See keyshift.ai/guide/shortcuts-and-modes.

Question 6

What are Command Palette, Actions, and Clipboard?

Accepted Answer

Ctrl+K opens the Command Palette to pick an action with context. Ctrl+Shift+A opens Quick Actions to edit text before processing. Ctrl+Shift+V opens clipboard history. Details: keyshift.ai/guide/palette-and-actions.

Question 7

Why did my Keyshift window disappear?

Accepted Answer

Keyshift runs in the tray/menu bar. Close hides to the tray; Hide when clicking elsewhere (default) hides when you focus another app. Click the tray icon to reopen. See keyshift.ai/guide/tray-and-background.

Question 8

Can I create custom AI modes?

Accepted Answer

Yes! Go to Shortcuts in your dashboard and create custom modes with your own prompts. Assign hotkeys in the desktop app under Settings.

Question 9

Does KeyShift AI work with all applications?

Accepted Answer

Keyshift works in most apps with text fields or selection — browsers, Office, Slack, Notion, IDEs, and more. Some embedded editors may need you to use the keyshift typed trigger instead of shortcuts.

Question 10

Where are the step-by-step tutorials?

Accepted Answer

Visit keyshift.ai/guide for install, triggers, shortcuts, permissions (macOS), tray behavior, and BYOK setup.

Question 11

What's included in the free plan?

Accepted Answer

The free plan includes 25 credits per day (refreshed daily), access to all built-in modes, and email support. It's a great way to try KeyShift AI before committing to a subscription.

Question 12

What does the Pro plan include?

Accepted Answer

The Pro plan (€9/month or €69.99/year) includes 1,000 credits per month, custom modes, priority support, and all features. You can cancel anytime from your Billing page.

Question 13

How do I cancel my subscription?

Accepted Answer

Go to the Billing page in your dashboard and click "Cancel subscription" at the bottom. You'll be asked to share your feedback, and your subscription will be cancelled at the end of your current billing period.

Question 14

Can I get a refund?

Accepted Answer

If you're not satisfied within the first 7 days of your Pro subscription, contact us at support@keyshift.ai and we'll process a full refund.

Question 15

The keyboard shortcuts aren't working

Accepted Answer

Ensure Keyshift is running (system tray/menu bar). On macOS, enable KeyShift AI under Privacy & Security → Accessibility, then quit and reopen the app. Typed keyshift triggers also need Input Monitoring. See keyshift.ai/guide/permissions.

Question 16

I'm getting "No credits remaining" error

Accepted Answer

Your credit balance has reached zero. You can purchase additional credits from the Billing page, or upgrade to Pro for 500 monthly credits.

Question 17

The app won't connect to my account

Accepted Answer

Check your internet connection first. If that's working, try signing out and back in. Clear the app data by going to Settings → Sign Out, then sign in again. If the problem continues, contact support.

Question 18

Auto-update isn't working

Accepted Answer

The app checks for updates automatically on launch. You can also check manually from Settings. If updates fail, download the latest version directly from our website and install it over your current version.

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